Time Leakage
What does the support chat cost over 25 years?
The Support Chat
18 minutes, 24 times/year, 25 years — the long-term cost is 180 hours.
How the number's built.
The support chat feels like a small interruption. At 18 minutes across 24 occurrences a year, it becomes 180 hours over 25 years.
If you changed one thing
Half the pattern stays.
90 hours return.
No rush. It keeps until you want it.
A way through
cutting the pattern in half
3.6 hours/year returned
× 25 years = 90 hours returned
The Math
18 minutes / occurrence
24 occurrences / year = 7.2 hours/year
× 25 years = 180 hours
Assumptions
- Each occurrence lasts 18 minutes.
- 24 occurrences happen each year.
- Timeline spans 25 years.
- The calculation counts calendar time, not whether the time was useful.
The arithmetic of support chat
Last reviewed: May 2026.
An estimate built for reflection — not financial, medical, or legal advice. The figures follow the assumptions above.